Refund policy

The Consumer Protection Act 68 of 2008 ("CPA") the Customer shall have no right to return goods or claim a refund on the basis of a "change of mind," including where the goods do not meet the Customer's expectations. All sales of Aperta products are final once delivered, unless a valid statutory right to return or refund applies.

A camera that has been used may only be returned where a statutory right applies, for example the 7-day cooling-off period below or a defect under Section 56 of the Consumer Protection Act, and only if the camera and every in-box accessory are returned complete and undamaged.

Cooling-Off Period for Online Purchases

In line with Section 44 of the Electronic Communications and Transactions Act, 25 of 2002, consumers have the right to cancel any online transaction without reason or penalty within seven (7) days of receiving the goods. The only cost to the consumer is the direct cost of returning the goods.

Non-Returnable Items

We cannot accept returns of products that have been physically damaged, exposed to water, modified, or that show signs of misuse, unless the product was defective on arrival. Returns missing the original packaging, cable, strap or any other in-box accessory may be subject to a reasonable deduction, in accordance with the Consumer Protection Act.

Before returning a camera, please back up and delete any photos or videos stored on the device or memory card. We are not responsible for personal data left on returned devices.

To the extent permitted by applicable law, refunds will only be issued for goods that are returned to us in accordance with this policy. Returned items must be in their original condition, unused, and in the original packaging where applicable.

We reserve the right to inspect the returned goods before processing any refund. Subject to the provisions of the Consumer Protection Act 68 of 2008, we are not obliged to accept returns or provide refunds for any goods that do not meet these conditions, or where a return is requested more than 7 (seven) days after delivery.

In accordance with Section 56 of the Consumer Protection Act, 68 of 2008, consumers have the right to return goods that are defective, unsafe, or not of good quality within six (6) months of delivery. Upon such return, consumers may choose to have the goods repaired, replaced, or to receive a full refund.

Return Process

Ensure your item meets the return eligibility criteria.

Contact us at support@apertacam.co.za to request a return.

Once your return is accepted, we will provide you with return instructions on how to send your package.

Note: Customers are responsible for the cost of return shipping. Items sent back without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.