Shipping policy

Delivery Timeframes

We aim to deliver your order within 2 to 5 business days for major metropolitan areas and 5 to 7 business days for outlying regions. These timeframes are estimates and may vary due to factors beyond our control.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our courier will attempt to contact you to reschedule. If delivery remains unsuccessful after one attempt, the package will be returned to us, and you may be responsible for additional shipping fees to resend the order.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the delivery status through our courier's website.

Damaged or Lost Shipments

We take reasonable care to ensure that every order is properly packed and securely prepared before leaving our warehouse.

Once a parcel has been collected by the courier, its transportation, storage, and handling during transit are outside our direct control. Although we do our best to ensure that orders leave our warehouse in good condition, we cannot guarantee how parcels will be handled by the courier throughout the delivery process.

If your order arrives damaged or is lost in transit, please contact us at support@apertacam.co.za within 7 (seven) days of the expected delivery date. We will investigate and, if necessary, arrange for a replacement or refund in accordance with the Consumer Protection Act.

The Customer must ensure that the email address provided at checkout is accurate, complete and up-to-date. All shipping confirmations and tracking information will be sent exclusively to that email address. The Seller will not be liable for any failure or delay in delivery arising from incorrect, incomplete or outdated email contact details provided by the Customer. Nothing in this clause shall limit the Customer's rights under the Consumer Protection Act 68 of 2008.

Once the Customer has received the shipment tracking information, they may direct any further inquiries regarding shipping status or delivery to BoBGo South Africa. BoBGo can be contacted at the following:

Phone: 012 940 1060
Email: support@bobgo.co.za
Website: https://www.aramex.com/za/en/support/help-center/customer-support

For the avoidance of doubt, the Seller remains responsible for dispatching the goods and ensuring they are handed over to BoBGo, but BoBGo is the authorised carrier for all delivery and tracking matters once the parcel is in transit.